You can request deletion of information held by Ardor Digital through Ardor Creative Operations, Ardor Reporting Dashboard, or our related review and reporting services.

You do not need to log in to submit a request. To protect client information, we may need to verify your identity and authority before completing it.

Submit a request

Email hello@ardordigital.com with the subject Data deletion request.

Please include:

• Your name and the email address associated with your use of the service.
• Your business or agency name and, if different, the affected client’s name.
• The product involved, such as Ardor Creative Operations or Ardor Reporting Dashboard.
• The connected ad account ID, store domain, or other account reference, if known.
• Whether you want to delete your personal user information, information for a particular connected account, or the information for an entire client workspace.

If you do not know an account ID, describe the account so we can help locate it. Do not send passwords, access tokens, recovery codes, or payment card information.

What happens next

We acknowledge your request within two business days. We may ask for limited additional information to verify your identity, clarify the scope, or confirm your authority to request deletion for a business.

A request concerning your own personal information does not require authority to delete an entire organization’s workspace. If the information is controlled by a client or agency, we will explain whether we need to coordinate with that organization or direct the request to it.

Once verified, we stop affected collection and processing as appropriate, remove the information covered by the request from our active systems, and instruct relevant service providers to delete applicable copies. Where a connection is being ended, we remove its stored access credentials and cancel affected pending work.

We complete deletion from active systems within 30 calendar days, subject to applicable legal requirements. If we need additional time or must retain limited information, we explain the reason and expected next steps where permitted.

We confirm when the request has been completed and identify any remaining retention exception or backup expiry period.

Information covered

Depending on your request and the product, deletion can cover account connection records, imported ads and creative, stored performance metrics and derived reports, user profile information, review comments and approval records, and other associated information held by Ardor.

Deleting this information can make related reports, approval history, or review content unavailable. We will clarify material effects on a shared workspace before carrying out a business-wide deletion request.

We may retain limited information where required by law, such as particular financial records. Any retained information is restricted to the applicable purpose. We do not retain connected platform information merely because it was previously included in an audit history.

Backups

Residual copies in protected backups expire within 90 calendar days. They are not used for ordinary service operations. If a backup is restored for recovery, we reapply completed deletion requests before the restored information is returned to normal use.

Disconnecting a Meta integration

You may revoke Ardor’s access using the connected-app or business-integration controls provided by Meta. You can also email us to request that we disconnect your account.

Disconnecting prevents further access through the affected connection but may not by itself delete information previously stored by Ardor. To request deletion of stored information, follow the email instructions above. We also handle deletion obligations triggered by platform requests and applicable law.

Disconnection or deletion in Ardor does not automatically pause or delete ads or campaigns in Meta, delete a Facebook Page or Instagram account, or erase records Meta holds independently. Review and manage those assets directly in Meta.

Shopify reporting data

For Ardor Reporting Dashboard’s Shopify integration, the product-specific retention and deletion terms in our Privacy Policy apply, including the handling of Shopify redaction requests. You may also contact us through the email process above.

Questions and other privacy requests

You may use the same contact address to request access to or correction of your personal information, or to ask about a deletion request already submitted.

Privacy Policy: https://www.ardordigital.com/privacy-policy

Terms of Service: https://www.ardordigital.com/terms-of-service

Ardor Digital
99 Wyse Road, Suite 1100
Dartmouth, Nova Scotia, B3A 4S5
Canada
hello@ardordigital.com